Terms of service

1. General Terms

By using our Services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Availability

  • Our flowers and arrangements are made from fresh, seasonal blooms.

  • Due to seasonal and regional availability, some flowers or packaging materials may be substituted with items of equal or greater value while maintaining the overall design and quality.

  • Product images are for illustrative purposes only; actual arrangements may vary slightly.

3. Pricing and Payment

  • All prices are listed in [currency, e.g., USD] and are subject to change without notice.

  • We accept [list payment methods, e.g., credit cards, etc.].

  • Your order is not confirmed until payment is successfully processed.

4. Delivery and Pickup

  • We offer local delivery within [service area, e.g., 25 miles of our shop location].

  • Delivery fees and times vary based on location and order size.

  • Please ensure that delivery information is accurate and complete. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

  • If the recipient is unavailable, we may leave the flowers in a safe location or arrange a redelivery (additional fees may apply).

5. Cancellations and Refunds

  • Cancellations must be made at least 24 hours before the scheduled delivery or pickup.

  • Refunds are not available for same-day or already-prepared orders.

  • If you are dissatisfied with your order, please contact us within 24 hours of delivery with photos and details. We will review your request and, if applicable, offer a replacement or partial refund.

6. Special Orders and Events

For weddings, events, or large custom orders:

  • A non-refundable deposit may be required.

  • Final payment is typically due 14 days before the event date.

  • Any cancellations after this time may result in forfeiture of deposits.

7. Use of Website

  • You agree not to use our website for any unlawful purpose or to transmit harmful code.

  • We are not responsible for third-party links, tools, or content that may appear on our website.

8. Intellectual Property

All content on our website, including text, images, and logos, is the property of The Florence Flower Shop and protected by copyright laws. You may not reproduce or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Florence Flower Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

10. Privacy

Your personal information is handled according to our [Privacy Policy], which outlines how we collect, use, and protect your data.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to our website. Your continued use of our Services constitutes acceptance of those changes.

12. Contact Us

If you have any questions about these Terms, please contact us:
The Florence Flower Shop
📞 Phone: ‪(843) 350-2504‬
📧 Email: hannah@theflorenceflowershop.com
🌐 Website: theflorenceflowershop.com